FAQ artist OXYPOINT Questions and Answers

Yes, I send all my paintings and prints around the world. And all items are shipped free of charge.

Delivery time depends on your location.
Shipping to the US takes about 14 days
Within Europe, shipping usually takes 5–10 days.
For other international destinations, allow 10–21 business days.
You’ll receive a tracking number after your order is shipped.

All artworks are securely packaged by me personally.
Prints are sent in sturdy tubes or rigid envelopes (depending on size), and original paintings are carefully wrapped and boxed using protective materials. I make sure every piece is ready to travel safely across the world.

Please contact me immediately with photos of the damage. If the painting or print was harmed during shipping, I will do my best to offer a replacement or refund. Each case is handled individually with care.

I accept returns on eligible items if you contact me within 7 days of delivery and ship the item back within 14 days.
Please make sure the artwork is in its original condition and packaging.
Custom-made orders and digital downloads are non-refundable.

Yes, I occasionally accept custom commissions. Feel free to contact me with your ideas, and we’ll discuss size, subject, timing, and pricing.

Yes, you can write to me and specify the desired print size, I will try to print it for you.

Yes, you can add a wish to the order, I print prints and pack them for you personally, so it's not difficult for me to add an inscription or sign a postcard with some special words.

If you have such a need, then write to me, we will discuss the possibility and conditions.

Yes, original watercolor paintings and oil paintings come with a certificate of authenticity. Prints are delivered without certificates.

Yes, I indicate on the reverse side of the print the name of the painting from which it was printed and put my signature. This increases the value of the print for collectors.

Yes, I can frame the painting if you wish for an additional fee. However, most of my canvas paintings have painted edges, so they can be hung without a frame. I will also be happy to advise you on framing if needed!

You can pay with PayPal or a credit/debit card through the PayPal checkout (no PayPal account needed).
I also accept bank transfers and cryptocurrency — just contact me for details.